Refund policy

No refunds and returns are offered on any of our products, In case of a damaged product, we exchange the product ONLY if the Parcel opening video is provided by the customer within 24 hours after the delivery.(You are advised to please make 360 degree uncut (without cut, pause and clear sound) video while un-boxing the parcel. Without video we would not be able to replace your product. We only offer replacements in case the above condition is fulfilled.)

No complaints will be entertained without Parcel opening video. You can always contact us for any return question at care.jkesta@gmail.com.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Cancellation Policy

·      If you need to cancel your order after purchasing a dress, you must send a cancellation request to care.jkesta@gmail.com  

·      We require 2-3 business days to review and verify your cancellation request. 

·         We are providing refunds. If you cancel a prepaid order that has been dispatched, both the side shipping charges will be deducted, and the balance will be returned to you. If the goods are not dispatched, 15% cancellation charges apply, and the balance will be returned to you.

·         The refund process will be carried out within 7-10 business days after your cancellation request is approved.  

 

 

 

Exceptions / non-returnable items

For all customized orders:-

·         Certain types of items cannot be cancelled/refund, like custom products (such as special orders, Color/size customized orders, or personalized items). Please get in touch if you have questions or concerns about your specific item.

·         For Customized order you need to pay 50% as a booking amount and 50% as a cash on delivery/before dispatch. 

·         In case of any cancelation of customized orders from buyer side, so the booking amount cannot be refundable.

 

Exchanges

·         Only under circumstances where we made a mistake or the product is damaged or has any issues, we will consider making a Replacement/Exchange.

·         We will require you to first send us a picture showing the damage/problem and upon inspection, we will let you know whether it fits our criteria for replacement/exchange.

·         If approved, we may ask you to send the product back to us at our Fulfillment & Trading Office in India (only if the same is required by our team).

·         So kindly keep the product ready and packed the same way as you had received it. After packaging kindly share a bubble wrap product photo and the box packed photo it is mandatory.

·         And will share one pdf you need to print out and stick on the box and remove old label. Pickup person came within 2 working days for return pickup. Before coming they will call you. Once the return product picked up will dispatch a new product a next working day.

Once the item is received at our fulfillment office, we will initiate your refund or exchange, whichever is agreed upon with you. All the decisions shall be taken on a case by case basis.